Returns and Refund Policy
30 day money back guarantee
- Returns must be accompanied by the original packaging, accessories, user manual, etc.
- For warranty claims that are not related to quality, the shipping costs are borne by the buyer. We will refund the paid price of the product.
- Refund requests for substandard items cannot be processed for items delivered after the 30-day period.
*Please note: If you wish to return the product within 30 days of delivery, you can contact our customer service at Jack.yin@air-baggy.com for a quick solution.
Claim your warranty easily
- Make sure your product is within the 2-year warranty period.
- Please have your proof of purchase (order number or screenshot of the order) at hand.
- Please keep the product in its original condition and do not dispose of it before discussing the solution with customer service.
- Please contact our customer service team at Jack.yin@air-baggy.com and follow the instructions of our customer service team to submit a warranty claim or return the product.
Warranty benefits
During the warranty period, ONEISALL offers one of the following solutions:
- A full or partial refund, depending on the situation.
- Correct any material or manufacturing defects.
- Replace the product with another product of equal value.
Warranty Benefits for Retail Items
- For ONEISALL products purchased from authorized retailers listed on our official website, if any performance failure occurs during the warranty period under proper use, you can contact ONEISALL customer service for warranty service.
- For refunds or returns, please contact the store where you purchased the item.
*Special note
ONEISALL reserves the right to determine whether the product is defective. Please request a return authorization from our customer service before returning the item(s), otherwise we will not be able to process your return request.
